Return, Refund & Replacement Policy

Customers may request a return, replacement, or refund within 7 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or replacement:

The product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, invoices, and manufacturer seals intact.

The product must not be physically damaged, misused, modified, or tampered with after delivery.

All return and replacement requests are subject to inspection and approval by CDS Tech Store.

If you receive a damaged, defective, missing, or incorrect product, please notify us within 48 hours of delivery.

To help us verify your claim, an unedited unboxing video showing the package being opened from the beginning is mandatory. Claims submitted without a valid unboxing video may not be accepted.

The following products are generally not eligible for return or refund:

Software products.

Digital downloads.

Software activation keys and license keys once delivered or activated.

Products damaged due to misuse, negligence, unauthorized repairs, or improper handling by the customer.

Products returned without original packaging, accessories, manuals, or invoice.

If your request is approved after inspection:

A replacement will be provided where the product is found to be damaged, defective, or incorrectly supplied.

If a replacement is not available, CDS Tech Store may offer a refund or store credit, as applicable.

Once a return request is approved, the customer must ship the product back to CDS Tech Store. Depending on the courier service and delivery location, it may take up to 7 business days for the returned product to reach us.

After the returned product is received, it will undergo an inspection, which generally takes 2–3 business days. If the product meets the conditions of our Return & Refund Policy, the refund will be approved and initiated through the original payment method or any other suitable method determined by CDS Tech Store.

After the refund has been initiated, the amount may take additional time to reflect in your account, depending on your bank, card issuer, UPI provider, or payment gateway.

Refunds are processed only after the returned product has been received, inspected, and approved, and are not issued immediately upon receipt of the returned product.

Products covered under the manufacturer's warranty for manufacturing defects will be handled in accordance with the respective manufacturer's warranty terms and conditions.

CDS Tech Store will assist customers with the warranty claim process wherever reasonably possible.

If the return is approved due to a damaged, defective, or incorrect product supplied by CDS Tech Store, the applicable return shipping arrangement or reimbursement will be communicated to the customer.

For returns that are not the result of our error, any applicable return shipping costs may be the responsibility of the customer.

Returns, replacements, and refunds are subject to verification and approval.

CDS Tech Store reserves the right to reject any claim that does not meet the conditions stated in this policy.

This policy does not affect any statutory rights available to consumers under applicable Indian law.